Terms & Conditions
AKME FINTRADE (INDIA) LIMITED
AKME FINTRADE (INDIA) LIMITED (“AKME”, “Company”, “we”, “us” or “our”) is a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India (RBI). These Terms & Conditions govern your access to and use of our website, mobile applications, digital platforms, products and services (“Services”).
By accessing, browsing or using our Services, you acknowledge that you have read, understood and agreed to these Terms & Conditions, together with our Privacy Policy and other applicable policies, terms and documents issued by the Company.
1. Information We Collect
We collect the following types of information to provide and improve our services to you:
Personal Data
- Identification Information: Name, address, contact details, email address, phone number, and other personally identifiable information.
- Financial Information: Credit card details, bank account numbers, income details, liabilities, and other financial information needed for loan processing or related services.
- Other Personal Information: Information you provide when you sign up for newsletters, promotions, or participate in surveys.
Usage Data
We may collect information about how you access and use our Website, such as:
- Your IP address
- Browser type and version
- Pages you visit
- Time and date of your visit
- Unique device identifiers and diagnostic data
Cookies
We use cookies and similar technologies to enhance your experience on our Website. A cookie is a small file placed on your device that helps us track your preferences and understand user behavior. You can control cookies through your browser settings.
2. How We Use Your Information
The information we collect may be used for the following purposes:
- To Provide Services: To process loan applications, provide financial products, and improve your experience.
- To Communicate with You: To send transactional emails, updates, or notifications regarding our products and services. If you opt in, we may send promotional emails about new products or offers.
- For Security and Fraud Prevention: To protect your information from unauthorized access, ensure compliance with legal obligations, and detect fraud or abuse.
- For Analysis and Improvement: To analyze usage trends, improve our services, and enhance user experience.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new business entity.
3. Sharing of Your Information
We respect your privacy and do not sell, rent, or share your personal information with third parties for marketing purposes without your consent. However, we may share your data in the following circumstances:
- With Service Providers: We may share your personal data with third-party vendors who assist us in operating our Website, processing payments, or providing customer support.
- For Business Transfers: If Akme Fintrade undergoes a business transaction, such as a merger, acquisition, or asset sale, your information may be transferred.
- With Affiliates: We may share your data with our affiliates to provide services, manage your account, or for promotional purposes.
- As Required by Law: We may disclose your information to comply with applicable laws, regulations, or legal processes or to protect the rights and safety of Akme Fintrade, its users, or the public.
4. Protection of Your Information
We use industry-standard security measures to protect your personal data. However, no method of internet transmission or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.
5. Your Rights and Choices
You have the right to access, update, or delete your personal data that we hold. You can also opt-out of receiving promotional communications from us by following the unsubscribe instructions in our emails.
- Access and Correction: You can request access to your personal data or request that we correct or update any inaccuracies.
- Opt-out: You can opt-out of receiving promotional emails or newsletters by clicking the "unsubscribe" link in any email communication or contacting us directly.
6. Children’s Privacy
Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information from our records.
7. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of such third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated “Effective Date.” Please review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Akme Fintrade
Email: care@akmefintrade.com
Phone: 9594377377
Head Office Address: 4-5, subcity Centre, Savina Circle, Opp. Krishi Upaz Mandi, Udaipur-313001
AKME FINTRADE (INDIA) LIMITED
AKME FINTRADE (INDIA) LIMITED (“AKME”, “Company”, “we”, “us” or “our”) is a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India (RBI). These Terms & Conditions govern your access to and use of our website, mobile applications, digital platforms, products and services (“Services”).
By accessing, browsing or using our Services, you acknowledge that you have read, understood and agreed to these Terms & Conditions, together with our Privacy Policy and other applicable policies, terms and documents issued by the Company.
1. Acceptance of Terms
By using the Company’s website, application or Services, you agree to comply with these Terms & Conditions and all applicable laws, regulations and guidelines.
If you do not agree with any part of these Terms & Conditions, you should discontinue your use of the relevant Services.
The Company may modify, update or revise these Terms & Conditions from time to time. Any updated version may be published on the Company’s website or digital platform and shall become effective from the date specified therein or upon publication, as applicable.
2. Eligibility
The Services may be used only by persons who are legally competent to enter into a binding agreement under applicable law.
For loan and other financial services, the customer must satisfy the eligibility criteria prescribed by the Company and applicable regulatory requirements.
The Company reserves the right to accept, reject or discontinue any application or service in accordance with its policies, credit assessment, applicable law and regulatory requirements.
3. Loan Application and Information
The customer agrees that all information, documents and declarations submitted to the Company shall be true, accurate, complete and up to date.
The Company may verify the information and documents provided by the customer through appropriate sources, including authorised databases, credit information companies, government/regulatory databases, service providers and other legally permitted sources.
Submission of an application does not constitute approval or sanction of a loan.
The Company’s decision regarding sanction, amount, tenure, interest rate, charges and other applicable terms shall be subject to the Company’s credit and risk assessment and the terms of the applicable loan agreement.
4. KYC and Customer Verification
The customer authorises the Company to undertake KYC, customer identification, verification and due diligence as required under applicable laws, RBI directions and the Company’s internal policies.
The customer may be required to provide and/or verify PAN, Aadhaar/KYC details, address proof, identity proof, income documents, bank details and other information as may be required.
The Company may obtain, verify, update or share KYC information with authorised entities, regulatory authorities, Central KYC Registry, credit information companies and other permitted agencies in accordance with applicable law.
5. Credit Information
The customer authorises the Company to obtain and use credit information from Credit Information Companies and other authorised sources for assessing creditworthiness, processing applications, monitoring accounts and other permitted purposes.
The customer understands that the Company’s credit decision may be based on information obtained from such sources, together with other information available to the Company.
6. Use of Customer Information
The Company may collect, process, store and use customer information for legitimate business and regulatory purposes, including:
- Processing loan and service applications;
- Customer identification and KYC verification;
- Credit assessment and risk management;
- Loan disbursement and repayment processing;
- Account and transaction management;
- Customer support and grievance handling;
- Fraud prevention and detection;
- Compliance with legal and regulatory requirements;
- Recovery and collection of outstanding dues;
- Improving products, services and customer experience; and
- Other purposes permitted by applicable law and the Company’s Privacy Policy.
The Company may communicate with customers through permitted channels including telephone, SMS, email, WhatsApp or other digital communication channels, subject to applicable law and customer preferences.
7. Data Sharing
Subject to applicable law and the Company’s Privacy Policy, the Company may share relevant information with authorised and necessary parties, including:
- RBI and other statutory/regulatory authorities;
- Credit Information Companies;
- Banks and financial institutions;
- KYC and verification agencies;
- Payment and collection service providers;
- Technology and infrastructure service providers;
- Insurance/service partners, where applicable;
- Legal, professional and audit service providers;
- Government authorities and law-enforcement agencies where legally required; and
- Other entities where disclosure is legally permitted or required.
The Company shall take reasonable measures for protection of customer information in accordance with applicable law and its Privacy Policy.
8. Website and Digital Platform Usage
Customers shall use the Company’s website, application and digital platforms only for lawful purposes.
Customers shall not:
- Use the platform for any unlawful or fraudulent activity;
- Attempt to gain unauthorised access to any system or account;
- Interfere with the security or functioning of the platform;
- Upload malicious code or harmful material;
- Misrepresent their identity or information;
- Copy, reproduce or commercially exploit Company’s content without permission; or
- Use the platform in any manner that may adversely affect the Company or other users.
The Company may restrict, suspend or terminate access where misuse, fraud, security concerns or violation of these Terms is identified.
9. Electronic Communication and Consent
Where permitted by law, the customer agrees that electronic records, OTPs, digital confirmations, electronic communications and other authorised digital methods may be used for communication, authentication, consent and execution of applicable documents.
The customer is responsible for maintaining the confidentiality of OTPs, passwords, PINs and other authentication credentials and shall not share them with any unauthorised person.
The Company shall not be responsible for losses arising from unauthorised disclosure of credentials by the customer, except to the extent required under applicable law.
10. Loan Terms, Interest and Charges
The interest rate, processing fee, penal charges, foreclosure/prepayment charges, bounce charges and other applicable charges shall be as communicated to the customer and specified in the relevant loan documents, Key Facts Statement (where applicable), sanction letter and/or other applicable documents.
The customer shall be responsible for making repayments in accordance with the agreed repayment schedule.
In case of delay or default, applicable charges and other consequences may arise in accordance with the loan agreement, applicable law and Company policy.
11. Repayment and Default
The customer shall ensure timely payment of all instalments and other amounts due to the Company.
In case of default, the Company may take appropriate steps for recovery of outstanding dues in accordance with the applicable loan agreement, RBI directions, Company’s recovery policy and applicable law.
Any recovery activity shall be undertaken in accordance with applicable regulatory requirements and the Company’s approved policies.
12. Third-Party Services and Links
The Company’s website or digital platforms may contain links or references to third-party websites, applications, products or services.
Such third-party services may be governed by their own terms and privacy policies. The Company shall not be responsible for the content, availability or policies of third-party websites except to the extent required under applicable law.
13. Accuracy of Website Information
The Company makes reasonable efforts to ensure that information displayed on its website and digital platforms is accurate and updated.
However, certain information may change from time to time. Product features, eligibility criteria, interest rates, charges, offers and availability may be revised in accordance with applicable policies and regulations.
Information displayed on the website should not be considered a guarantee of loan approval or availability of any financial product.
14. Disclaimer
The website and digital services are provided on an “as available” basis.
To the extent permitted by applicable law, the Company does not guarantee that the website or digital services will always be uninterrupted, error-free or free from technical issues.
Nothing contained on the Company’s website shall override the terms of any executed loan agreement, sanction letter, Key Facts Statement, application form or other contractual document.
In case of any inconsistency, the applicable executed contractual document and mandatory regulatory requirements shall prevail, as applicable.
15. Intellectual Property
All trademarks, logos, designs, text, graphics, software, content and other intellectual property appearing on the Company’s website or digital platforms are owned by or licensed to the Company or their respective owners.
No person may copy, reproduce, modify, distribute or commercially use such content without prior written permission, except as permitted by applicable law.
16. Customer Responsibility
The customer shall:
- Provide correct and complete information;
- Keep KYC and contact information updated;
- Maintain confidentiality of login credentials and OTPs;
- Make payments on time;
- Immediately inform the Company about suspected fraud or unauthorised transactions;
- Comply with applicable laws and contractual obligations; and
- Cooperate with the Company for verification and regulatory requirements.
17. Fraudulent or Unlawful Activities
The Company may take appropriate action if it identifies or reasonably suspects fraudulent, abusive, misleading or unlawful activity.
The Company may also report such activities to the appropriate authorities where required or permitted by law.
18. Suspension and Termination
The Company may suspend or restrict access to its website, application or digital services where reasonably necessary due to:
- Violation of these Terms & Conditions;
- Fraudulent or unlawful activity;
- Security concerns;
- Regulatory or legal requirements;
- Misuse of the platform; or
- Other circumstances permitted under applicable law.
Termination or suspension of access shall not affect any rights or obligations arising under an existing loan or other contractual agreement.
19. Force Majeure
The Company shall not be liable for delay or failure in performing its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, government action, strikes, telecommunications failure, technical failures or other events of force majeure.
20. Indemnification
To the extent permitted by applicable law, the customer shall be responsible for losses or claims arising from the customer’s fraudulent acts, unlawful use of the Services, violation of these Terms & Conditions or breach of contractual obligations.
Nothing in this clause shall exclude any liability that cannot legally be excluded or limited.
21. Grievance Redressal
The Company provides a grievance redressal mechanism for customers.
Customers may raise their complaints through the customer service/grievance redressal channels specified on the Company’s website and in the applicable loan documents.
The Company shall endeavour to resolve complaints within the timelines prescribed under applicable RBI directions and other applicable laws.
If the complaint is not resolved within the prescribed period, the customer may approach the appropriate regulatory or statutory grievance mechanism available under applicable law.
22. Privacy
The collection, processing, storage and use of personal information shall be governed by the Company’s Privacy Policy, as amended from time to time, and applicable laws and regulatory directions.
Customers are advised to read the Company’s Privacy Policy before using its digital services.
23. Changes to Terms
The Company reserves the right to amend, modify or update these Terms & Conditions from time to time.
Updated Terms may be published on the Company’s website or digital platform. Customers are advised to periodically review the latest version.
24. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India and shall be subject to applicable RBI directions and other applicable laws and regulations.
Subject to applicable law and regulatory requirements, disputes shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over the Company’s registered office or such other jurisdiction as may be specified in the applicable contractual documents.
Nothing in these Terms shall restrict any statutory or regulatory remedy available to a customer.
25. Severability
If any provision of these Terms & Conditions is held to be invalid, illegal or unenforceable by a competent authority, the remaining provisions shall continue to remain valid and enforceable to the extent permitted by law.
26. No Waiver
Failure by the Company to exercise or enforce any right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision.
27. Entire Understanding
These Terms & Conditions, together with the Company’s Privacy Policy, applicable loan agreement, sanction letter, Key Facts Statement, policies and other applicable documents, constitute the terms governing the relevant Services.
In case of conflict, mandatory provisions of applicable law and RBI directions shall prevail, followed by the specific contractual documents applicable to the relevant product/service, as legally applicable.
28. Contact Information
AKME FINTRADE (INDIA) LIMITED
Registered Office: Akme Business Centre (ABC), 4-5 Subcity Centre, Savina Circle, Opposite Krishi Upaz Mandi, Udaipur, Rajasthan, 313002
Corporate Office: D-4 Neelkanth Business Park, Nathani Road, Vidyavihar West, Mumbai, 400086
Customer Care: +91- 9594377377
Email: care@akmefintrade.com
Grievance Redressal Email: Grievance@akmefintrade.com
Website: https://www.akmefintrade.com/
CIN: L67120RJ1996PLC011509
Last Updated: 12-08-2026
By accessing or using the Company’s website, application or Services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to applicable laws and regulations.
Refund Policy
Akme Fintrade (India) Limited- AFIL does not entertain refunds or cancellations since we operate as a Non-banking Finance Company. To collect EMI payments from our customers, we rely on a payment gateway.
- Once a payment is made through the payment gateway, it cannot be refunded, except in the following cases:
- If the customer’s card or bank account is debited multiple times due to a technical error, or if an excess amount is debited in a single transaction because of a technical glitch. In such instances, the excess amount, excluding any charges by the payment gateway, will be reimbursed to the customer.
- If there is a technical error leading to a charge on the customer’s card or bank account, but the transaction fails to go through.
AFIL does not process refunds or cancellations, as we are a Non-banking Finance Company, and we depend on a payment gateway for EMI collections.
- To request a refund, the customer must submit an application along with the transaction ID and the original payment receipt, if available.
- The refund request should be sent in the prescribed format to care@akmefintrade.com
- Once received, the application will be manually reviewed. If the claim is found valid after verification, the excess amount paid will be refunded via electronic transfer to the customer’s account, and a confirmation will be sent to the provided mailing address within 7 calendar days of receiving the It may take an additional 3 to 7 days for the funds to appear in the customer’s bank account, depending on the bank’s processing time.
- The company shall not be held responsible or liable if it is unable to process any payment instructions on the scheduled payment date due to any of the following reasons:
- If the payment instructions provided are incomplete, incorrect, or invalid, or if there are delays in processing.
- If the payment account lacks sufficient funds or limits to cover the transaction
- If the funds in the payment account are under any attachment or
- If the bank refuses or delays honoring the payment
5. Any circumstances beyond the company’s control, such as natural disasters, fires, floods, bank strikes, power outages, or system failures like breakdowns in computer or telephone lines due to unforeseen causes or external interference6. The user agrees that the company, at its sole discretion, can suspend or terminate their account or usage of services, or remove any part of their account, profile, or recipient details, at any time and without prior The company may also discontinue access to the services or any part of them at any time, with or without notice. The user understands that such termination can happen without prior warning and that the company shall not be held accountable for any consequences. Any suspicious, fraudulent, abusive, or illegal activity may be reported to law enforcement authorities. These measures are in addition to any other legal remedies available to the company. Upon account termination, the user agrees to immediately cease using the services.
7. The company reserves the right to resolve any disputes or claims related to this agreement or the provided services through binding arbitration, in accordance with the Indian Arbitration & Conciliation Act, Such disputes will be arbitrated individually and not combined with claims from other parties.
